Shipping policy

Last Updated: 02/07/2026

Thank you for shopping with Gissah Perfumes Qatar.
This Shipping Policy explains how we process and deliver orders within the Qatar.

1. Delivery Locations

We currently deliver across all Cities in the Qatar, including:

International shipping is not available at this time.

2. Processing Time

✔ Order Processing Time: 1–2 business days

Orders are processed from Monday to Saturday (excluding Qatar public holidays).
Once processed, the order is handed over to our courier partner.

3. Delivery Time

Typical delivery timelines after dispatch: 3-4 Working Days

Delays may occur during public holidays, peak seasons, or due to courier issues.

4. Shipping Charges

Our delivery charges are as follows:

✔ FREE Delivery on orders above QAR 699

✔ QAR 10 Delivery Charge on orders below QAR 699

Shipping fees are automatically calculated and displayed at checkout.

5. Cash on Delivery (COD)

COD is available across the Qatar.
Please ensure:

  • The address is accurate

  • The phone number is reachable

  • You are available to receive the parcel

Failed delivery attempts may result in additional re-delivery fees.

6. Delivery Attempts

Our courier partner will attempt delivery up to two times.
If the customer is unreachable or address information is incomplete:

  • The order may be returned to us

  • Re-delivery charges may apply

7. Order Tracking

Once shipped, you will receive:

  • A tracking link via SMS or email (depending on courier)

You can track your shipment at any time.

8. Incorrect or Incomplete Address

We are not responsible for:

  • Failed deliveries

  • Delays

  • Additional charges

caused by incorrect address or customer unavailability.

Re-delivery fees may apply.

9. Damaged, Missing, or Wrong Items

If your order arrives damaged, tampered, or incorrect:

  • Notify us within 48 hours

  • Provide photos or videos as proof

We will arrange a free replacement or assist based on our Return & Refund Policy.

10. Order Cancellation After Dispatch

Once your order is shipped:

  • Cancellation is not possible

  • You may request a return only if the product is eligible (sealed, unused)

Refer to our Return & Refund Policy for full details.

11. Contact Us

For any shipping-related inquiries, contact us at:

📩 Email: info@gissahqatar.com